Detroit Public School Goals

• Identify operational savings
• Fulfill Capital Improvement Program to reduce average age of school building to 62 years old from 90 years old
• Improve overall quality of foodservice program and increase meal participation
• Improve employee leadership, training, and morale
• Become more involved with the Detroit community

ARAMARK Answers

• Implement quality, nutritionally-sound, and fiscally self-supported breakfast and lunch programs
• Install a work-order system (Maximo) to track and fulfill requests
• Develop after school snack and summer meal programs
• Provide on-site food preparation and delivery system
• Establish protocol with City Department of Health to improve communications and results
• Institute purchasing programs for savings that could be funneled back to education programs
• Create a five-year training plan for district staff
• Implement an employee recognition program
• Participate in and support community outreach programs

District Results

Budget Management

• Reduced facilities costs by $20 million within two years, while improving the level of services
• Achieved $2.1 million surplus in Food Service program
• Gained $44 million e-rate funding from meal benefit application campaign
• Increased breakfast sales by 119% and a la carte sales by 84%
• Increased after school snack program participation by 220%
• Increased overall meal participation 36%, creating a 33% increase in district revenue despite a 12% decline in district enrollment

Service Excellence

• Increased overall customer satisfaction to 88%
• Decreased average age of building to 62 years old due to construction of 16 new schools under Capital Improvement Program

Employee Development

• Improved employee morale and trust, resulting in more engaged, productive employees

Community Commitment

• Enhanced community connection through participation in outreach programs including Inner City Games, Detroit Urban League and Detroit city high school playground funding