New Haven Goals

• Improve quality of foodservice program and meal accountability
• Reduce maintenance costs and realize operational savings
• Develop new sources of revenue
• Improve customer service

ARAMARK Answers

• Implement preventive maintenance program and develop building operations' standards
• Create an efficient, cohesive dining program to meet the nutritional needs of the students and the financial needs of the district
• Reinvent the facilities customer service model through the Service Response Center
• Install a new, customer-friendly wireless POS system in all district high school cafeterias to improve meal accountability
• Develop and launch a new Central Kitchen to standardize the menu district-wide, increase menu variety, and provide better quality meals to schools with location, equipment, or space challenges
• Assess custodial spending and determine a plan-of-action to decrease spending and create efficiencies
• Analyze the district's current energy agreement and institute action plan for significant savings
• Implement fundamental service improvement practices such as building databases and work-order systems
• Provide skill-based training and development for staff
• Support and participate in local charity events, fundraisers, and health fairs
• Contribute to community initiatives
• Introduce a new catering program for the district

District Results

Service Excellence

• Improved safety, sanitation, and customer service
• Standardized the menu district-wide, increased menu variety, and provided better quality meals due to new Central Kitchen
• Decreased corrective work order requests 40% within four years
• Improved meal accountability
• Increased customer satisfaction to 93%
• Secured Provision II Breakfast status by managing F&R application collection and government processing, so every child can receive a free breakfast each school day

Budget Management

• Reduced maintenance costs by 8% per square foot
• Realized energy savings of more than $100,000
• Reduced overtime by more than 50%
• Enhanced district catering program due to Central Kitchen gourmet capabilities

Community Commitment

• Improved community relations by participating in and supporting community outreach programs including Toys For Tots, Bikes for Kids, and Habitat for Humanity