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East Baton Rouge Parish School System, LA
East Baton Rouge Goals
- Reduce budget shortfall
- Improve the overall quality of facilities within the district -- maintenance and custodial specifically
- Increase efficiencies in the areas of employees and processes
ARAMARK Answers
- Installed a facilities maintenance work order system, including an online system
- Implemented new employee training programs
- Instituted a national purchasing program and capital equipment program
- Created local community business partnerships
- Partnered with six local minority firms for service delivery and community business development
District Results
Budget Management
- Reduced budget by $5 million annually
- Reduced costs by $50 million over contract life
Service Excellence
- Increased overall customer satisfaction throughout the district
- Increased number of completed work orders by 40% over a one-year period, with sustained productivity levels
- Completed an average of 94% of work orders annually
Employee Development
- 60% of supervisory employees earned promotions
- Achieved a 96% performance rating among managers
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