Aramark Education

Lewisville Goals

• Improve communications between service departments and schools
• Satisfy all district customers
• Improve service responsiveness within facilities area
• Establish and measure building standards

ARAMARK Answers

• Reorganize maintenance into three zones – project department, grounds department and EMS department
• Install a facilities maintenance work order system to track and fulfill client requests
• Institute a comprehensive staff development plan
• Implement 5-, 10-, and 20-year long-range plans
• Create and celebrate employee recognition programs
• Implement monthly principal surveys

District Results

Budget Management

• Assumed responsibility of commodity distribution, saving time and resources in district warehouses

Service Excellence

• Improved response time to service requests
• Overall customer satisfaction increased to 94%

Employee Development

• Improved employee morale and trust
• Employees became more engaged and productive
• Completed more than 85,000 hours of skill-based training
• Conducted 1,500 hours of leadership training